Support

Pindrop · Last updated July 8, 2026

Get help

Need help with Pindrop? Email us at trypindrop@gmail.com and we’ll get back to you within 1–2 business days. Include the business name or website link if your question is about a published site.

How Pindrop works

Pindrop builds and publishes a simple website for a local business in minutes. Stand at (or search for) the business, review the generated site, then publish it using a drop (credit). Publishing gives you a live link you can share right away.

Credits, subscriptions & billing

Credits are used to build and publish sites. The Starter subscription ($19.99/month) includes 2,000 credits per month, and Pro ($99.99/month) includes 12,000 credits per month. One-time credit packs are also available. All payments are handled by Apple. Manage or cancel subscriptions in your device Settings › Apple Account › Subscriptions. To restore purchases on a new device, open the paywall and tap “Restore Purchases”. Refund requests go through Apple at reportaproblem.apple.com.

Editing or removing a published site

You can edit and republish a site from the app at any time. To take a website down entirely, or to request removal of a site about your business, email us and we’ll remove it promptly.

Common questions

My site isn’t showing up. Check your connection and try republishing; if it still fails, email us the business name.

My purchase didn’t register. Tap “Restore Purchases” on the paywall. If drops still don’t appear, email us with your purchase receipt.

Location isn’t working. Make sure Pindrop has location permission in Settings › Privacy & Security › Location Services.

Privacy & terms

Read our Privacy Policy and Terms of Use.

Contact

Email: trypindrop@gmail.com